Refund Policy

This Refund Policy forms part of our Terms of Service (the “Terms”). Words with capital letters have the meaning given in the Terms. The Service is operated by Smile Mask Technology FZE.

1. Who sells and who refunds

Polar Software, Inc., the Merchant of Record, sells Paid Plans and domains as merchant of record and reseller. It charges you and issues the invoice or receipt, and it processes refunds to the payment method you used. We decide whether a request is covered by this policy and ask the Merchant of Record to refund it. Your contract for payment is with the Merchant of Record, and its buyer terms apply to the purchase in addition to this policy.

2. Money-back guarantee

Every Paid Plan comes with a 7-day money-back guarantee. If you are not happy within 7 days of any Paid Plan payment, email contact@uploadthefile.com and we will refund that payment in full. We handle these requests personally. There is no automated refund flow, so you must ask by email. The guarantee covers Paid Plan payments only. Domain registrations are non-refundable.

The guarantee applies to each Paid Plan payment, so it also covers a renewal payment if you ask within 7 days of that payment.

3. Cancelling a subscription

You can cancel a Paid Plan at any time in the billing section of your dashboard. Cancellation takes effect at the end of the period you have paid for. You keep access until then, and you are not charged for the next period. Cancelling does not by itself refund a period you have already paid for; a refund is available under section 2, section 5 or section 6. If you want to stop future payments, cancel the subscription in addition to asking for a refund.

4. Domains

Domain registrations are non-refundable. We buy the domain on your behalf at the moment you order it. The same applies to a renewal once it has been made. If you remove a domain from your Account, renewal ends at the end of the period you have paid for, and the payment for that period is not refunded.

If we cannot register a domain you paid for. If you pay for a domain and we cannot register it, for example because the amount we received is less than the price the domain was sold for or does not match it in some other way, we do not register the domain. We refund the payment in full through the Merchant of Record, cancel the domain’s renewal subscription and release the name. We start this ourselves and you do not need to ask. If the refund does not complete automatically, our team completes it by hand.

These rules do not limit a right that the law gives you, including under section 6.

5. When we change or end the Service

You receive a pro-rata refund of the fees you prepaid for the unused part of the period if:

• you terminate before a material change to the Terms takes effect (section 14.2 of the Terms);
• we stop offering the Service or your Paid Plan (section 14.4 of the Terms);
• we terminate your Paid Plan for a reason other than your breach (section 15.4 of the Terms); or
• we transfer the Terms to another company and you close your Account because the transfer reduces your protection (section 20.1 of the Terms).

The unused part is the remainder of the paid period after the date the Paid Plan ends. Ask at contact@uploadthefile.com. The Merchant of Record processes the refund.

If you were charged in error, for example twice for the same purchase, tell us and we will refund the payment taken in error.

6. Your statutory rights

Nothing in this policy limits a right to a refund, a remedy or a withdrawal that the law gives you as a Consumer. The exclusions in this policy apply only to the extent the law allows.

United Arab Emirates. UAE consumer-protection law, including Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, gives you remedies in the cases the law lists, such as a service that is defective or does not match its description or the contract. If you think one of those cases applies, write to us at contact@uploadthefile.com.

European Union and United Kingdom. If you are a Consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days after it is concluded, without giving a reason. Where that right applies, it is exercised against the Merchant of Record, which is the seller, and the Merchant of Record handles it. Tell us at contact@uploadthefile.com that you wish to withdraw and we will deal with the request with the Merchant of Record. Where you asked for the service to start during the withdrawal period, the law may allow a charge in proportion to what you received before you withdrew. The money-back guarantee in section 2 is in addition to this right.

7. How to ask

Email contact@uploadthefile.com from the address on your Account. Say which payment you mean (the date and the Plan, or the domain name) and, if you also want to stop renewal, say so. We reply personally. An approved refund is returned to the payment method you used, through the Merchant of Record. How long it takes to appear depends on the Merchant of Record and your bank or card issuer.

8. Changes, language and contact

We change this policy under section 14 of the Terms. A change does not affect a payment you made before it took effect.

We may publish this document in Arabic. If we do, and you are a consumer in the United Arab Emirates, the Arabic version prevails over the English version to the extent of any inconsistency; in every other case the English version prevails.

Questions about billing: contact@uploadthefile.com.